Refund policy
BONLITECH Return and Exchange Policy
Last updated: October 12, 2026
We want you to love your purchase. If you're not completely satisfied, we're here to help.
RETURN AND EXCHANGE WINDOW
You have 30 days from the date you receive your order to request a return or exchange.
ELIGIBILITY
To be eligible for a return or exchange, your item must be:
- Unused and in the same condition you received it
- In its original packaging, with all accessories, manuals, and parts included
- Accompanied by your order number or proof of purchase
NON-RETURNABLE ITEMS
The following items cannot be returned:
- Sale or clearance items
- Gift cards
- Items that are damaged, used, or missing parts for reasons not caused by us
HOW TO START A RETURN OR EXCHANGE
1. Email us at bonlitech.shop@yahoo.com with your order number, the item(s), and whether you'd like a refund or an exchange.
2. We will reply with instructions and the return address.
3. Ship the item back within 7 days of receiving our instructions.
Items sent back without first contacting us will not be accepted.
EXCHANGES
We are happy to exchange an item for a different color, model, or the same item, subject to availability. Once we receive and inspect your return, we will ship the replacement item to you. If the new item costs more, we will contact you to pay the difference. If it costs less, we will refund the difference to your original payment method. If the item you want is out of stock, we will issue a refund instead.
RETURN SHIPPING
- If the item arrived damaged, defective, or incorrect, we will cover the return shipping cost and ship the replacement free of charge.
- For all other returns and exchanges, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.
We recommend using a trackable shipping service. We are not responsible for returns lost in transit.
DAMAGED, DEFECTIVE, OR WRONG ITEMS
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a full refund.
REFUNDS
Once we receive and inspect your return, we will email you to let you know whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please allow additional time for your bank or card provider to process it.
LATE OR MISSING REFUNDS
If you haven't received your refund after 10 business days, check with your bank or card provider first. If you still need help, email us at bonlitech.shop@yahoo.com.
ORDER CANCELLATIONS
Orders can be canceled within 12 hours of purchase, as long as they have not yet shipped. Once an order has shipped, it cannot be canceled, but it can be returned or exchanged under this policy.
CONTACT US
Questions about returns or exchanges? Email us at bonlitech.shop@yahoo.com and we'll be happy to help.